Privacy Policy

Most recent update 18/5/2018 to comply with the EU’s General Data Protection Regulation (GDPR).

Rockt Science ("we", "us", "our") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is RKt SCi or Rockt Science (Pronounced "Rocket Science") is the company name of registered sole-trader Will Olney of 13 More’s Meadow, Great Shelford, Cambridge, CB22 5LS.

INFORMATION WE COLLECT AND WHY WE NEED IT

We may collect and process information that you provide to us so we can carry out our services, process any orders from you and/or improve our website or business. This includes information provided in any forms on our Website, in person, over the telephone, by email or any other means (whether direct or indirect, such as full name, address, telephone numbers, email addresses, website actions, IP addresses and traffic information using Cookies or other such methods). We will retain this information as a permanent record of your dealing with us. We would not be able to provide you with an effective, personalised service if we were unable to collect this information. We do not transfer this information internationally. We may use your data to make automated decisions, for example, if you have recently had a device repaired, we may use this information to send you information on follow up services relevant to you. In addition, we categorically do not collect information pertaining to the following unless required by law: Race or ethnic origin, Political opinions, Religious or philosophical beliefs, Trade union memberships, Genetic or biometric data, Health or mortality, Sex life or sexual orientation.

USE OF COOKIES AND THIRD PARTY SERVICES

The Site uses DoubleClick and Amazon Associates, which are third party advertising providers, to serve advertisements on the Site. Advertising providers are third parties that display advertisements based on your visits to the Site and other web sites you have visited, allowing targeted advertisements to be delivered to you for products and services in which you might be interested. The Site also uses a third party traffic measurement service to analyze how visitors use the Site. Third party advertising providers, advertisers (whose ads are displayed via the advertising provider) and the traffic measurement services used on the Site may use cookies, web beacons or embedded scripts (described above) or other similar mechanisms to automatically collect web site usage information. We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies help us to improve our Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. If you register with us or if you continue to use our Website, you agree to our use of cookies.

 

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area whether by us or third parties that we use (such as payment processing companies, postal delivery services and website providers). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will never transfer personal information internationally.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

None of your credit/debit card details will be stored by us.

When using our online payment service we require your payment information which can include your PayPal email address or bank account number and sort code. These details are encrypted and are stored on the service provider of the Website

ADVERTISING

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these from time to time.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you have the right to request us not to do this. To do so, please either tick the relevant box situated on the form on which we collect your data (either the order form and/or the estimation/booking form) or email will@rocktscience.co.uk.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use, our Terms and Conditions and other agreements; or to protect the rights, property or safety of Rockt Science, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and corporate acquisitions.

ACCESS TO INFORMATION

The General Data Protection Regulation (GDPR) gives you the right to access information held about you by submitting a subject access request. Your right of access can be exercised in accordance with the GDPR. We provide the following information free of charge:

  • What personal information pertaining to you is being processed.

  • Why this information is being processed.

  • Who has access to this personal information.

  • How this personal information is being used in automated decisions.

  • What processes are using this information.
     

A user access request will be completed within 30 days and include a copy of the personal information. Please contact support@rocktscience.co.uk with a subject access request to obtain any data to verify, update or correct it or remove any obsolete information..

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Controller, William Olney via email will@rocktscience.co.uk.