Frequently Asked Questions


 

How does the repair service work?

You provide details of the issue or service required and we will get back to you as soon as possible with an estimate.

You approve the estimate and pay deposit (which is a percentage of the estimate) towards the parts.

When the parts arrive, we can arrange a time suitable to you, to have your device repaired and returned to you.


Please note:: Repairs are performed at my family home, so we'll need to pre-arrange a time for your device to be dropped off/picked up and other wise collected from you.

I will often ask that your device is kept overnight, as repairs are often carried out in the evening and I take my time to ensure the device is fully working as expected. If this is not suitable, let me know.

How long does it take?

We'd first expect parts to arrive within 2-3 working days, then the repair normally takes a couple of hours (depending on the complexity). We will inform you if we expect this time to be longer.

We will do our best to ensure you are well-informed at all times.

What devices do you repair or service?

We can repair a multitude of consumer electronics, please get in touch if your device is not a smartphone, tablet, pc or laptop. We will do our best to help you!

Smartphones and Tablets: We currently repair the full iPhone, iPad and iPod range and many other popular smartphones such as the Samsung Galaxy range.


PC's and Laptops: We service, repair and upgrade the majority of mainstream makes and models, including Apple, HP, Dell and Samsung.

What happens if my device can't be fixed?

We operate a No Fix, No Fee policy. If we cannot repair your device, you don't pay (does not apply to water damage repairs or the diagnostic and assessment service). Please read the T and C's.

Do you offer a warranty?

Yes. 14 day return and replace warranty on parts, covering manufacturing defects.

Please read the T and C's for more details.

How much does a repair cost?

Repairs are priced individually based on the type of fault or damage and the cost of parts. Please get in touch for a free estimate.

What's the quality of your repair parts?

We only use the highest quality parts for all our repairs.
If we can obtain original parts (parts that have been removed from an original device) we will let you know.

Will the repair void my original manufacturer warranty?

Yes, most repairs (where the device is opened up) will void the manufacturer’s warranty. Accidental damage, such as a smashed screen or liquid damage, is outside of the manufacturer’s warranty anyway. So getting it repaired is one of your best options (don't give up on it!).

Is my data safe?

Most repairs should not in any way affect your data, unless otherwise agreed. However, as a precaution, we do advise all customers to backup their data before getting their device repaired or serviced.

We cannot be held responsible for any loss of data due to repairs carried out on your device, please ensure any important data is backed up before the device is taken in.

Please read the Privacy Policy for more information.

What do I need to bring with my device?

You only need your device but we may ask for the charger that you use.

If you provide us with accessories that we have not requested, such as cases or screen protectors, we cannot guarantee that these will be returned to you.

Please be aware that we may ask for your passcode/lock code for your smartphone or tablet. We'll ask for your Login password for your PC or laptop if we're performing a service, repair or upgrade.

Please read the Privacy Policy for more information on how we maintain data confidentiality.